Terms of purchase
This General Terms and Conditions (later referenced as GTC) sets the basic terms of the usage of smarterhomeshop.eu web store, available at https://smarterhomeshop.eu (later referenced as Web Store):
The operator of the Web Store (later referenced as: Web Store):
Company name: OkosabbOtthon Webshop Kft.
Registered seat: Hungary, 1016 Budapest, Számadó utca 5.
EU VAT ID: HU32403031
Company register number: 01-09-422299
Registered by: Fővárosi Törvényszék Cégbírósága
Phone: +36703962099
Email: info (at) smarterhomeshop (dot) eu
Customer / User: a private person representing, acting in the name of a corporate entity (such as a company or self-employed professional, with activity of retail reseller, e-retail reseller, electric or smart home installer, integrator or manufacturer) and registering as a user of electronic services of the Web Store.
Acceptance of the general terms and conditions is the pre-condition of using the services of the Web Store. Creating a user registration or sending an order is deemed acceptance of the general terms and conditions. Acceptance of GTC does not qualify as a printed contract, is not registered, therefore is not retrievable later.
Registration as user, creating an account
Sending purchase orders via the Web Store is open to all Customers / Users, with or wothout a user registration. During the registration, valid and full data has to entered, with name, title/position, company name and VAT ID, as well as, email address and phone number. Users may add invoice and shipping address data before sending the first order.
The User can use its Account for an undefinity time, at no cost. Users may request deletion of their accounts at any time by sending an email to the Web Store requestion account delete.
Web Store service geographic availability
Web Store’s delivery service is available for registered customers with delivery and invoice address in the below EU countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Complaints and comments related to Electronic
Services You can send your comments and complaints to our customer care via email, or postal mail to our above official addresses. Please do include the circumstances (date and time, identified defects, technical environment (OS with version number, Browser with version number, language settings etc.) into your email, as well as, your User id and your contacts.
Our customer care shall respond as soon as possible, but latest in 10 working days.
4.1 Composing an order
In order to compose and send an order, Customers need to add the required quantities of the products into the Cart of the Web Shop, enter and verify shipping and invoicing address, (if they buy as company then also an EU VAT number), then send the order.
After sending the order, the order data cannot be modified in the Web Store. Data required for ordering: name, invoice name and address, EU VAT number, email address, phone number, products, quantities, delivery address. Sending an order is a free service of the Web Store.
Please be informed, that product prices are only valid for actual stock quantities. As product prices are greatly depending on currency exchange rate changes and fast changes of the global shipping costs, we reserve the right to change the prices for backordered items, when the arrive to stock and are ready to ship. In case of such price changes of backordered items, you have the right to remove the items from your order.
4.2 Payment
Prices shown in the Web Store are defined in EUR and exclude VAT. During the checkout process all prices, including taxes, delivery and other costs are displayed on the checkout page. The moment, when Customer sends its order on the Checkout page, Customer initiates to conclude a sales contract.
Payment for the products shall be made via Stripe payment provider's supported payment method, or EUR SEPA bank transfer to Web Store's bank account. For bank transfer payment data is included in the confirmation email sent immediately by the Web Store as a receipt confirmation of the Purchase Order. Payment shall be made not later than 10 days after sending the order, or Web Store has the right to cancel the order.
4.3 Confirmation of the order
When Customers sends its order, the Web Store sends an immediate and automatic confirmation email with the order data entered and the items ordered, just in order to acknowledge the receipt of the order. The confirmation email is in no way an acceptance or confirmation of the order, nor the acceptacnce or the sales contract initiated by the Customer. The Purchase Order becomes accepted and sales contract legally created when the Web Store later informs the Customer about the delivery.
Should any changes be made to the order (invoice or delivery address, items or quantities), the Customers should immediately inform the Web Store via email.
In case no change is required, Customer shall make the payment as per the email instructions included in the mentioned receipt confirmation email.
The Web Store shall start delivery as soon as possible after the payment arrived from the customer, but no later than 30 working days. When products have been handed over to the courier company, Web Store is sending a notification email about Order Delivery. The contract between Customer and Web Store is established when this email is sent by the Web Store.
Customer accepts that the mentioned contract contains (1) the purchase order, (2) product specifications as described on the Web Store, (3) this GTC’s terms. The contract is deemed a written contract and the is governed by the regulations of Hungary.
In case the Web Store is not able to deliver the products, Web Store shall inform the Customer as soon as possible, and refund any payments made after order cancellation.
The Web Store has the right to refuse the order in case in particular in cases where the Customer has violated the provisions of the GTC during any previous order or has any unpaid debt to the Distributor.
4.4 Delivery
Product delivery is currently only available in certain EU countries. The cost of shipping the product will be displayed on the Checkout page before you place your order. Products are shipped by GLS anf other local couriers.
The Service Provider carries out the delivery of the products with the involvement of third parties. Delivery terms are regulated by the GTC of the courier companies. The Customer buyer is obliged to check the integrity of the package upon delivery. In case of damaged packaging, the defect must be recorded on site. In the absence thereof, we are not in a position to investigate any such complaints.
4.5 Pre-orders
As a general practice, Web Store sells products from immediately available stock, however, from time to time some products may not be on stock, because (a) temporarily running out of stock due to increased demand, or (b) a newly introduced product’s first shippment has not arrived yet. In such cases, order form will display that the product is out of stock. Customer may order those products not on stock as a pre-order, as part of his/her regular order sent via the Web Store.
Also, Customers may order more quantity from a product than the actual stock level, displayed on the web site. Such extra quantities are are also considered as pre-orders.
Contrary to regular orders, Web Store has no standard commited delivery date for Pre-Orders, as availability of the missing products is out of its scope and control, and is depending on the manufacturers / suppliers of the products. Usually, pre-orders are delivered within 2-3 weeks, but longer delivery time may happen from time to time.
In case the waiting time is longer than 4 weeks, the Customer has the right to cancel its pre-order and ask refund or use the paid amount as a payment for another order.
We provide 2 year warranty for all products sold and delivered.
Warranty claims shall be sent to us: by e-mail: info (at) smarterhomeshop (dot) eu.
As part of the warranty claim, please add:
- customer name,
- phone number and email contacts,
- name of defective product(s)
- description of the problem reported by the customer
- photos / videos (if any available) about the defect
The Web Store shall make a statement regarding the notification no later than 14 calendar days. From time to time, it may be to send back the product deliver the product to the address of the Web Storefor examination.
Consumers (private persons ordering products for home use) have the right of cancellation under this Regulation within 14 days from delivery. For withdrawals, email notification shall be sent to us: by e-mail: info (at) smarterhomeshop (dot) eu.
Until the purchase price is paid in full, the Product remains the property of the Web Store. If, however, the Product is in the possession of the Purchaser for any reason, before the full payment of the purchase price, he shall be liable to the Web Storefor any damage for which no one shall be liable.
Customer may use the Webshop solely at its own risk and accepts that Web Store shall not be liable for material or non-material damage resulting from its use, beyond liability for deliberate breach of contract and damage to human life, bodily integrity or health.
The Web Store disclaims all responsibility for the conduct of the Webshop users. Buyer is responsible for ensuring that the use of the Webshop does not directly or indirectly violate the rights of third parties or the law. Customer is fully and exclusively responsible for its own behavior, in which case Web Store fully cooperates with the acting authorities to investigate the violations.
The Web Store is entitled, but not obliged, to verify any content made available by Customers through the use of the Webshop, and the Service Provider is entitled, but not obliged, to look for signs of unlawful activity.
Web Store pages may contain links that lead to sites of other companies and service providers. The Distributor is not responsible for their privacy practices and other activities.
Due to the global nature of the Internet, Customer agrees to be bound by the applicable national laws when using the Webshop. If any activity related to your use of the Webshop is not permitted under the laws of the Customer’s state, you are solely responsible for your use.
If the Customers discovers objectionable content on the Webshop, he must immediately notify the Web Store. If the Web Store deems the signal to be justified in good faith, it shall be entitled to immediately delete or modify the information.
The contents of the Web Store, together with texts, graphics, photographs, animated photographs, films, illustrations and in some cases sounds and programs, are the property of of the web site operator. These contents are protected by copyright. They may only be used with the permission of the Web Store operator. The operator reserves the right to unilaterally modify the GTC, in whole or in part, at any time, with the notice of the user. The GTC and any amendments thereto shall enter into force upon publication.
The General Terms and Conditions contain the general terms and conditions of the legal relationship between the Service Provider and the customer who enters into a contractual relationship with it. With respect to issues not regulated here, the prevailing Hungarian laws and regulations governing the operation of the Service Web Store, in particular in the Civil Code, on certain issues of e-commerce services and information society-related services, 2001. 45/2014 on the detailed rules of contracts between the consumer and the business (II.26.).
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OkosabbOtthon Webshop Kft., seated at: 1016 Budapest, Számadó utca 5, Hungary.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Hungary
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to SmarterHomeShop web store, accessible from https://www.smarterhomeshop.eu/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
The technologies We use may include:
Cookies or Browser Cookies.
A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies.
Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at.
Web Beacons.
Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account:
to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract:
the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You:
To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests:
To attend and manage Your requests to Us. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes:
We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
With Service Providers:
We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers:
We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates:
We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners:
We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent:
We may disclose Your personal information for any other purpose with Your consent.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
- Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Payments processors
We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:
- We need to perform a contract with you, such as when you create a Policy with us
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
- Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA). Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info (at) smarterhomeshop (dot) eu
Do you have all the products in stock?
Yes, we sell all products from our own stock, we deliver the product immediately from our own warehouse.
If
a product cannot be ordered (which is very rare), it is mainly because it is
out of stock, or it is a brand new product, and the first shipment has not yet arrived. If a product is out of stock, it will be indicated on the product page, together with the expected stock arrival time. If
you are comfortable with it, you may still be able to order a product not being
on stock at the time of placing an order.
How quickly can I expect my products to arrive?
Very quickly, as all products in stock are sold from our own stock.
If you request delivery by GLS courier to your address, you will receive the products within 2-3 working days, as orders are packed immediately and handed over to the courier company for delivery as quickly as possible. Typically, GLS picks up our parcels in the early afternoon, around 1pm, so if
you place your order by midday latest as well as your payment hits our bank
account, your order will be on its way to the country of delivery the next day. Later orders can only be delivered to the courier the next day.
Average delivery times by GLS courier:
- Approx. 2 working days: Austria, Croatia, Czech Rep., Poland, Germany, Romania, Slovakia, Slovenia
- Approx. 3 working days: Belgium, Bulgaria, Denmark, Luxembourg, the Netherlands
- Approx. 3-5 working days: Estonia, France, Italy, Latvia, Lithuania, Ireland
- Approx. 4-6 working days: Andorra, Finland, Greece, Portugal, Spain, Sweden
I've changed my mind. How can I cancel the order?
The law gives consumers a 14-day right of withdrawal from the date of receipt of the product, during which time you can cancel the order without giving a reason and return the product once you have received it. This applies specifically to products still
fully functioning, whose packaging are still not damaged. In the event of cancellation, the returned product must be sent back in its original packaging with all accessories. The cost of returning the product is the responsibility of the buyer, so we are unable to accept parcels sent COD (Cost of Delivery - all the cost associated with the shipping back to us).
You can find detailed information on cancellation and the cancellation form here.
Do I need to pay customs fee?
No, we are an EU based store, so there is NO additional customs cost. We are an EU local company with products in our EU warehouse, customs already paid when products were imported into the EU. You have no additional customs cost, just the prices shown in the web store along with your local VAT calculated based on the destination country.
Do I need to pay VAT?
Yes, just as for any other products you order in the EU, you need to pay VAT according to your local VAT rate. We display prices estimated VAT on the product pages, because we only know your local VAT rate when you tell us your delivery address on the checkout page. Then, VAT is calculated for your order according to your local VAT rate. As a result, you pay the product net price and the VAT (according to your local applicable VAT rate). There are no additional costs.
Can I change my payment method after I have placed my order?
You can change your payment method to bank transfer after the order has been sent (even in case of an unsuccessful payment by credit card), please contact us in the 'Contact Us' section. For technical reasons, we cannot convert an order to payment by credit card after the order has been sent. To do this, you will need to cancel the order and place a new order in the online shop by choosing to pay by credit card.
I did not receive an invoice with the product delivered.
Why? How do I get the invoice?
We do our utmost to protect the environment and trees, so instead of a printed invoice, we issue an electronic invoice for orders by default (in full compliance with the rules in force). Such e-invoices are issued automatically by our webshop when the order is delivered to the courier and are sent to you as an attached pdf file in the email informing you that the order has been delivered to the courier.
Can I change the billing address after I have sent the order?
Contact our customer service team in the 'Contact Us' section and do not forget to include the order number!
How long will it take to deliver the shipment?
Delivery is very fast with GLS courier, as we sell all products in stock from our own warehouse.
If you request delivery by GLS courier, you will receive the products within 2-3 working days, as orders are packed immediately and handed over to the courier company for delivery as quickly as possible. Typically, GLS picks up our parcels in the early afternoon, around 1pm, so if you place your order by and pay it by midday at the latest. If either of placing the order or paying
it takes place in the afternoon, your package could only be picked up the next
working day by the courier.
I would change the delivery address, can I?
Of course, but we will no longer be responsible for this, it will be GLS.
If you have entered the wrong address or if you just need to change the delivery address later, you can do this with GLS, even after the first failed delivery attempt. The GLS courier service will notify you by e-mail of the expected delivery time and how you can change your address.
I have an individual delivery request. For example, you request a phone notification 1 hour before delivery. Can I?
We try to be as flexible as possible, but some things are out of our control. Courier companies work to their own T&Cs and don't deviate much from them. We are happy to pass on your individual request to the courier, but there is no guarantee that they will be able to meet it.
You will be notified in advance by GLS of the expected delivery time, they will send you the courier's contact details and they will try to accommodate your request with some flexibility, but they may not be able to meet your individual request.
The delivery charge includes a maximum of three attempts, so if not the first time, you will be able to find a suitable time for delivery the second or third time.
Do the products meet EU standards?
Of course they do. We only sell products that comply with EU standards and are safe to use. All products we import and distribute are CE (CE) certified.
The CE (Conformité Européenne = European Conformity) marking appears on the product and on the packaging, and the CE (European Conformity) logo certifies that the product being marked with CE certification symbol meets the requirements and standards applicable to it. With
this CE marking, the manufacturer of the product, by signing the certificate of conformity, declares that the product satisfies the requirements applicable to it and is able to produce the technical documentation and, where appropriate, the EC type-examination certificate, at the request of the authorities.
Where can I find the technical specifications of the products?
For all products we sell, we provide detailed user manuals, which we will send you by e-mail, together with the warranty conditions.
Our customer service team will also be happy to help you if you are unable to download the instructions.
What guarantee do the products have?
All products are covered by a 1 year warranty and, in accordance with the law, we provide (private) consumers with a extended warranty for the products, the duration of which depends on the selling price:
- 25 - 249 EUR: 1 year
- 250 - 620 EUR: 2 years
- Over 620 EUR: 3 years
The
warranty documentation related to your product ordered will be sent to you via
e-mail separately.
In case of a warranty claim, only your order number has to be provided to our colleagues.
What is the difference between a warranty and an extended warranty?
During the warranty period, it is not the buyer who has to prove that the product is defective, but the trader. In the case of a extended warranty, the burden of proof is on the trader for the first 6 months after the product has been delivered, and then it is the customer’s liability to
prove it.
